Frequently Asked Questions

---

There are no rules on this, give us a call to discuss.  We are located near Universal Studios Orlando and we would not hesitate to drive an hour to meet you for the hand-off meeting and the final delivery. 

Absolutely!  It's the same process except the hand-off meeting is via zoom or facetime.  The only difference in price is shipping. Unless otherwise requested, we use UPS for return shipments.

At your hand-off meeting, we will give you an estimate based on the amount of material you provide and our current workload.  If you your project needs to be finished for a specific holiday or event, let us know and we will do what we can to accommodate it.  Thanksgiving through Christmas is a very busy time, so get your order in early!  

Yes! It is all returned to you, along with the Thumb Drives containing your new movies or images.

We keep all media on our servers for at least one year.  You can download the same content that was put on the thumb drives at anytime during that first year.  We highly recommend you copy ALL your important data, precious movies, and images to a cloud-based storage solution like Google Drive.

Yes! There are may ways to go about it. The easiest is copy the files we create for you to a free Google Drive account and install the Google Photos app to your phone or tablet.  Then just click on the video you want to watch and enjoy!  We will be happy to set it up for you at no charge. 

There are several reasons: 

• We're local, we walk you through the process, do the work ourselves, and will be there if you need help in the future. 
• They do not upconvert your movies to HD. We do. 
• They do not stabilize jumpy vides with hardware or software.  We do.
• They do not color adjust each tape. We do. 
• If they find a damaged cassette, or mold on the tape, they apply a red "rejection sticker", send it back without transferring it, and still charge you for it.  
• We will work hard to save each tape and the memories on them.
• We only charge for successfully transferred tape. 

We start with really good VCRs.  Each VCR has a built-in time base corrector that stabilizes the picture and reduces image tearing at the top of the frame.  Each VCR is also able to play SVHS.  Even if your tapes are not recorded in SVHS, it separates luminance and chrominance and sends them to an upconverter using an SVIDEO Cable. The upconverter not only makes your images 4 times larger, it greatly reduces the interlacing (herring bone) of standard video and creates 60 progressive HD frames per second.  The signal is then captured by a high-end PC capture card via an HDMI cable.  We use OBS studio to record and maintain the proper aspect ratio.  We also crop out edge noise or visible time code.